AN EVALUATION OF THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PRODUCTIVITY (A STUDY OF SAFANA LOCAL GOVERNMENT, KATSINA STATE)

Public Administration

ABSTRACT

The quality of Human Resource is an asset to any organization and as a result training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career development. Most organizations meet their needs for training in an ad hoc and haphazard way whiles others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training. This study, therefore, sought to determine the impact of Training and Development on public sector organizations using Safana local government as a case study. The research was intended to determine the role and impact of training on employees with emphasis on the lower, middle level staff and the administrators of Safana local government, who were randomly selected. The study assessed the training and development process of Safana local government and whether training has improved employee performance. A questionnaire was designed using structured questions to collect primary data from employees of Safana local government. Personal interviews were held with some management staff of the organization. The results indicated that Safana local government employees were not well informed about training and development programmes in the organization. Most of the employees were of the view that training and development were effective tools for both personal and organizational success. The findings revealed that training practices, methods and activities at Safana local government are not in line with the best practices regarding the planned and systematic nature of the training process as is generally known. It was recommended among other things, that the processes involved in training be duly followed, Safana local government should help its staff identify their career paths and to guide them in the pursuit of higher productivity. 

TABLE OF CONTENTS

Title Page…………………………………………………………………..………i

Declaration Page…………………………………………………………….…….ii

Approval Page……………………………………………………………………..iii

Dedication…………………………………………………………………………iv

Acknowledgment………………..…………..……………………………………v

Abstract……………………………………………………….……………………vi

Table of Content……………………………………………………….…………vii

CHAPTER ONE

INTRODUCTION

1.1       General Background……………………………………….…………….1-2

1.2       Statement of the Research Problem…………………..…………………….3

1.3       Research Questions……………………………………….………………..4

1.4       Research Objectives……………………………………….……………….4

1.5       Research Significance………………………………….…………………..5

1.6       Scope of the Study………………………………..…………………………5

1.7       Limitations of the Study………………………………………….………..5

1.8       Research Organization………………………………………….…………6

1.9       Research Timeline………………………………………………….………7  

CHAPTER TWO

LITERATURE REVIEW

2.1       Introduction…………………………………….………………………….8

2.2       Survey of Related Issues and Concepts………………….…………….8-26

2.3       Theoretical Framework………………………………………….……27-28

CHAPTER THREE

RESEARCH METHODOLOGY

3.1       Introduction………………………………………………………………29

3.2       Types and Sources of Data…………………………………….…………29

3.3       Hypotheses…………………………….…………………………………29

            3.4       Study population………………………………………………………….30

3.5       Sampling Technique and Sample Selection……………………..……….30

            3.6       Method of Data Collection………………………………….……………30

3.7       Method of Data Presentation and Analysis……………………….………30

3.8       Brief History of Safana LGA………………………………………….30-36  

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1       Introduction…………………………………………………….…………37

4.2       Data Presentation…………………………………..………………………37

4.3       Data Analysis…………………………………….………….…………37-44

4.4       Hypotheses Testing…………………………….………………………44-46

4.5       Discussion of Findings and Implications………………….….………46-47

CHAPTER FIVE

SUMMARY, CONCLUSION, AND RECOMMENDATION

5.1       Summary………………………………………………………………48-49

5.2       Conclusion…………………………………………………………………49

5.3       Recommendations…………………………………………………….50-51 

References………………………………………………………..……52-53

Appendix………………………………………………………….……54-56   

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